1. Who we are
The Service is operated by ScalerDash ("we," "us," or "our"). If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.
2. The Service
ScalerDash provides cloud software that helps businesses track financial and operational metrics—including, where you enable them, integrations with third-party platforms such as marketplaces, carriers, or ad networks. Features may change over time as we improve the product.
The Service is a software tool. It does not provide accounting, tax, legal, or investment advice. You remain solely responsible for your business decisions, regulatory compliance, and the accuracy of data you provide or import.
3. Accounts and security
You must provide accurate registration information and keep it current. You are responsible for:
- Maintaining the confidentiality of your login credentials;
- All activity under your account (including actions by employees or contractors you invite);
- Promptly notifying us at support@scalerdash.com if you suspect unauthorized access.
We may suspend or terminate accounts that pose security risk, violate these Terms, or abuse the Service.
4. Plans, trials, billing, and taxes
Paid plans, pricing, and billing cycles are presented at signup or in your workspace settings. Unless stated otherwise, subscriptions renew automatically until canceled. You authorize us (and our payment processors) to charge your payment method on file for applicable fees and taxes.
If a payment fails, we may suspend access until payment succeeds. Fees are non-refundable except as described in our Refund Policy or as required by law.
5. Acceptable use
You agree not to:
- Use the Service in violation of applicable law or third-party rights;
- Probe, scan, or test the vulnerability of the Service, or bypass security or access controls;
- Transmit malware, spam, or deceptive content through the Service;
- Attempt to access another customer's data without authorization;
- Reverse engineer the Service except where such restriction is prohibited by law;
- Use the Service to build a competing product by scraping or systematically copying non-exported data.
You may not use the Service to process or store highly sensitive categories of personal data (for example, health records or government ID numbers) unless we have agreed in writing and you have implemented appropriate safeguards.
6. Third-party services and data
The Service may connect to third-party platforms you authorize (for example, logistics or advertising tools). Those services are governed by their own terms and privacy policies. We do not control third-party APIs and are not responsible for their availability, accuracy, or conduct.
You represent that you have the rights and consents needed to connect those services and to allow us to process data as described in our Privacy Policy.
7. Your content
You retain ownership of data you submit to the Service ("Customer Data"). You grant us a worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.
You are responsible for the legality and accuracy of Customer Data. You must not upload unlawful content or content you do not have rights to use.
8. Our intellectual property
We own the Service, including software, branding, documentation, and aggregated anonymized insights that do not identify you. Except for the limited right to use the Service under these Terms, no rights are granted to you.
9. Confidentiality
Each party may receive non-public information from the other. The recipient will use reasonable care to protect that information and use it only for the purposes of these Terms, except as required by law.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR MISCONDUCT THAT CANNOT BE LIMITED BY LAW, EACH PARTY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD (OR, IF THE CLAIM RELATES TO A FREE TRIAL OR FREE TIER, ONE HUNDRED U.S. DOLLARS).
12. Indemnity
You will defend and indemnify us and our affiliates, officers, and employees against third-party claims, damages, and costs (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law.
13. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or if we are required to do so by law. Provisions that by their nature should survive will survive termination (including ownership, confidentiality, disclaimers, limitations, indemnity, and dispute resolution).
14. Changes to the Service and Terms
We may modify the Service and these Terms. If we make material changes, we will provide reasonable notice (for example, by email or in-product notice). Continued use after the effective date constitutes acceptance. If you do not agree, you should stop using the Service before the changes take effect.
15. Governing law and disputes
These Terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules. For disputes not subject to informal resolution, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, except where prohibited by applicable consumer protection law in your jurisdiction.
16. General
These Terms constitute the entire agreement between you and us regarding the Service and supersede prior agreements on that subject. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.
17. Contact
For questions about these Terms, contact us at support@scalerdash.com.