1. Overview
ScalerDash is offered on a subscription basis. Fees are generally earned when your billing period begins or renews. This policy explains when we may issue refunds or credits and how to request help with billing issues.
2. Free trials
If we offer a free trial, we will describe its length and what happens when it ends in the signup flow or your account settings. Unless we state otherwise, you will not be charged until the trial converts to a paid subscription. If you cancel before conversion, you typically owe nothing for the trial period.
3. Renewals and cancellation
Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Cancellation stops future charges; it does not automatically refund charges already processed for the current period, except as stated below.
You can cancel from your account or billing settings where available. If you need assistance, email support@scalerdash.com.
4. Refunds and credits
We may provide a refund or account credit when:
- Billing errors: you were charged incorrectly (for example, duplicate charge or wrong amount) — we will correct the charge or refund the difference;
- Material service outage: an extended, verified outage attributable solely to us prevented meaningful use of the Service during a period you already paid for — we may issue a pro-rated credit or refund at our discretion;
- Required by law: consumer protection rules in your jurisdiction may grant mandatory cooling-off or refund rights—we honor those where they apply.
Outside these situations, subscription fees are generally non-refundable for partial months or unused time, because we incur costs to host your workspace, integrations, and support from the start of each period.
5. Chargebacks and payment disputes
If you believe a charge is incorrect, contact us first so we can investigate quickly. Initiating a chargeback or payment reversal without contacting support may result in suspension of your account until the dispute is resolved.
6. Plan changes
If you downgrade or switch plans mid-cycle, pricing adjustments (including credits toward future invoices or proration) depend on your payment provider's rules and what we display at checkout. Where proration is not supported, changes may take effect at the next renewal.
7. Taxes
Fees are stated exclusive of applicable taxes unless noted. Taxes collected at checkout are remitted as required by law and are generally not refundable except where we charged tax in error or law requires a refund of tax specifically.
8. How to request help
Email support@scalerdash.com with your account email, invoice or receipt details, and a short description of the issue. We aim to respond within a few business days.
9. Relation to other policies
This Refund Policy is part of our broader legal terms. If anything here conflicts with a written agreement we signed with your organization (for example, an enterprise order form), the signed agreement controls for that customer.